TapSafe™ is a smart warranty platform that effortlessly allows customers to add connected devices to a dynamically priced service plan.
Your customer can avail of always-on support, home-installation assistance, and a completely digital claims experience in the event of mechanical breakdown or accidental damage.
Identify & catalog
TapSafe™ is always connected and always on-demand, it uses the latest technology to automatically identify and catalog all your customers connected devices, from the simple tap of a button.
Find and add items
TapSafe™ uses trending search and barcode scan to add, register and include additional products to your customers plan. Allow customers to add or remove devices with multiple selection of levels of cover, payment options and fees.
Always on-demand customer support to assist with the complexities of your customers technology. And if anything goes wrong we’ve got you covered!
Self-help & Guided paths
70% of customers choose to DIY. Our guided paths specific to the registered devices within the plan allow your customer to self-resolve their issue.
Agent chat assistance
Live agent assistance and resolution provided ensures first call resolution in the high 80%
Agent video assistance
With our seesupport feature our agents can use your customers camera to identify and or guide your customer to technical resolution.
With a full end to end digital claims solution your customers will not be labored with filling out lengthy forms, holding on complex IVR phone systems or feeling unfulfilled by cumbersome and antiquated claims processes.
Have a claim approved in minutes - replacement, engineer dispatch or service depot depending on issue and device type.
With a menu of in home consultations and interviews available to discussing smart home optimization our trusted nationwide network of trained smart home installers are available to help guide your customers through the sometimes complex and challenging nature of modern connected living.
TapSafe™, your customers smart connected warranty, a service plan for the modern and demanding consumer, providing them with complete control and choice, giving them a complete protection plan as it should be.So what's covered?